Terms and Conditions 2018-02-24T22:01:59+00:00

Terms and Conditions – Monster Chicken(Zen Art Ltd)

1. Refund Policy

1.1 Any item purchased on the website is non-refundable once transaction has been completed unless Monster Chicken is provided with justifiable reasons and related evidences

2. Pickup Policy

2.1 Monster Chicken does not provide delivery services

2.2 Monster Chicken provides online pickup service which can be processed on the website

3. Privacy Policy

3.1 Collection of Personal Information

We gather only a minimal amount of personal information from the users of our website. These are obtained when the user registers an account with us

3.1.1 Username
the username the user wishes to be identified with. An error message will inform the user if the username already exists within the website.

3.1.2 Email address
an active email address the user wishes to register to the website.

3.1.3 Name
the user’s first and last name will be collected upon signup and checkout.

3.1.4 Phone number
the user’s phone number. The phone number is usually a mobile number.

3.2 Use of Personal Information

3.2.1 The username and/or name will be used to identify the user when the service purchased requires reservation.

3.2.2 The email address is used to provide the user with purchase related information, and to inform any changes or updates to our website including but not limited to promotions.

3.2.3 The user may unsubscribe from receiving information other than the confirmation of purchase of products.

3.2.4 All of the purchases are made through a third party system(paymark). Please refer to their privacy policy. Monster Chicken Is not liable for any loss and/or breach of personal information through the third party provider.

4. Information Security

4.1 Personal information mentioned in 3.1 collected are encrypted and saved in our database but other sensitive information such as credit card numbers are managed by payment gateway which is paymark

4.2 Use of Cookies

The cookies enable us to provide personalized services to each user. For example, a cookie can be used to store and recall the user’s registration information so that they do not need to re-enter that information on a subsequent visit to the site. We may send cookies to your computer while you are accessing the website. No personal information are obtained from the use of the cookies. It only provides details of the IP address, platform, web browser and domain.

4.2.1 The user may wish to disable cookies. Please visit http://www.aboutcookies.org for specific instructions on disabling the cookies. However, please be aware that by disabling the cookies it may affect the user’s experience of the website.

4.3 Although we take strict precautions to protect personal information listed in section 3, there is no guarantee protection against various unauthorised parties over the internet. Please take extra caution with your account details and do not disclose your password to any other person. If the user believes their personal information has been breached, please contact Monster Chicken immediately.

5. Changes to Terms and Conditions

We have the right to change and/or update this terms and conditions. Please refer to the ‘Updated on’ date on the bottom of this page. By continuing to use the website, the user agrees to the existing policy at the time of access.

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